Covid Policy

Throughout the pandemic, and despite the constant changing of restrictions, different regional and national rules and the mix of law and guidance, we have done what we can to balance the interests of our guests. We have made special Covid Policies we believe are fair, and which look after all parties involved in such unprecedented circumstances.

Our guiding principles when setting our policies are:

If the guest cannot go on their holiday due to a legal restriction from any of the UK’s governments then a guest will have the option to choose a transfer of their dates, a voucher for the full amount they have paid or a full refund for the amount they have paid.
If a guest chooses not to go on their holiday due to guidance from any of the UK’s governments then they can request a transfer of their dates if they wish, or we will do our best to facilitate a good outcome through one of our other policies. Unfortunately, in the case of government guidance, a full refund may not be possible.

Your Options

We would ask that if you are affected by new unexpected Lockdown rules from any of the UK’s governments you move your booking to a later date if you can. Whilst the holiday may not take place on the date you had originally intended, a transfer of the booking will ensure that you still get the holiday you had intended and we also get the booking that we had expected when the cancellation occurred through no fault of our own, and often at short notice.

All of the options below are available by contacting us;

Option 1: Transfer your booking to a later date

You will be able to transfer your booking to a later date after the lockdown ends if you wish to do so. Please check the available dates and if we haven’t released the dates yet let us know what days you would like to change them for and we will see if those can be accommodated.

We will process this as quickly as we can and get back to you once this is confirmed.

Option 2: Take a voucher for the full amount you have paid

You can opt to take a voucher for the full amount you have paid. Please do let us know if this is your preferred option by contacting us.

Option 3: Cancel your booking for a full refund

If none of the above options are suitable, you will have the option to cancel your booking and receive a refund for the full amount you have paid. Please do let us know if this is your preferred option.

Please note that this option are ONLY if new and unexpected rules are set up by UK’s governments which you are affected directly.